Initial arrival time was spot on, but the estimated arrival repair time should be minimized so as not to be held hostage at home all day. Other than that, I will use their services again.
Carlos is a very experienced Service Technician! He quickly diagnosed and fixed the problem on our Dryer and Dish Washer. Because of his expertise, he made the repairs look easy. Thanks and job well done!
Excellent service received on dryer repair!
Today I contacted Mike's Appliance to fix my washing machine. It has been broken for some time now. When I called Loretta she was very helpful and understanding on the telephone. She took the time to hear me out and let me explain what the …
The service person came and gave me pointers that the manual did not offer, to make the dishwasher perform properly. My dishes are certainly a lot cleaner. Great knowledge on applicances.
Tech was extremely knowledgeable , polite and courteous . I would recommend Mikes , asking fir this tech . Thank you.
Technician was friendly & showed up when he stated he would. I was happy with service
David and Judy Semrad
Your team replaced the shift assembly (transmission), but then the lid switch went out within a couple of days. Jesse was a knowledgeable service representative and worked hard to get my clothes washing machine working, and purring like a brand new one. Thanks for the promptness and the customer friendliness of the office manager on the phone, as well as Mike who gave this repair some good attention.
On time and knew what he was doing.
Service call was a little slow, but the performance and workmanship was worth the wait.
Best in San Antonio
Our ice maker stopped working and was leaking water down the door. Mike's technician came two days later, diagnosed the problem, and ordered the parts needed. The part came in on a Friday but the technician was already booked for the day. However, he called and asked if we would let him come on Saturday, saying it would'nt take long to fix. It took a 1/2 hour and everything works great now. Pleasant people and quality work.
Great job , I explained to the tech what was wrong with the refrigerator and he went straight to the problem and fixed it. No problem since. I would recommend him to my friends and family.
Mike's Appliance Company did an excellent job repairing my ice maker. They were honest, friendly and professional. I will recommend them
to my friends & neighbors.
The repairman was quick and efficient!
Your representative was the utmost professional. He was meticulous in completing his work and was very conscientious in cleaning up any clutter as he worked. Very courteous and patiently answered all of our questions. Highly recommend.
Our service tech was prompt he provided us Fast friendly, knowledgeable service.
Service went well. Glad it is fixed!
Great service. Friendly and professional.
Great company. Called in about an issue with a washing machine. Before scheduling, Mike suggested I try something first to fix the problem. It worked! Saved me $$$!!!!
Mike's appliance service is now in my phone book to use. They will be …
Thanks to your tech Rene he is asset to your company. It was no problem at your end for part it just took longer than expected .
Service was excellent! Will recommend.
Very quick and thorough... got right to it and they accommodated me on a Saturday so that was pretty awesome.. would definitely recommend
Super friendly, very polite (both on the phone and the actual technician). He knew what he was doing and finished in 15 minutes.
We are customers of Mike's Appliance thru a Home Depot service policy on our LG refrigerator that quit running recently. Our experience with Mike's has been very good, as has the coordination between Mike's and the HD office. Mike's scheduler, Loretta, was very courteous and professional, as was the young man who actually did the service work (Carlos). The needed replacement part (a compressor) came in earlier than expected (w/i 4 wk'g days of ordering). Installation of the part was the next day.
Carlos, the service technician, was very customer-oriented, courteous & very professional. Before doing the work, he made sure we understood what he was doing in terms of the diagnostics and then the needed repairs. He was on the phone w/ the LG offices during the initial trouble-shooting. He was very careful that his wk didn't disturb anything else in the kitchen, as he was moving the unit around and when doing the wk, etc.
The initial repair appeared to do he trick, but Carlos told us to give it some time, & if there were any problems to call. W/i a couple of days, the unit was losing cooling again, so we called Mike's & spoke to Loretta. He was back that same day, & fixed the problem (a valve that leaked). All's well now. We are very pleased, not only w/ the HD plan, but especially w/ the service of Mike's & his excellent staff. We're appreciative that they made it a priority to get the fridge fixed asap, & minimize our inconvenience.
Very prompt, professional and courteous service. I would not hesitate to recommend them.
Courteous service, called before coming out on service call. Gave good information about the current problem.
Prompt , thorough and professional service
On time and scheduled quickly.
Anthony was very knowledgeable & prompt. Problem solved.
Technician very knowledgeable of product.
Quick convenient repair through Lowe's warranty service
Want to say thank you to mikes Appliance and gene for fixing my washer knob he was polite and was efficient with his work. Review by nicole brownlow aka garcia
Excellent service and on time. They call ahead of their scheduled visit and don't let the youth of the service man fool you as they are excellent.
Nice repairman, did a lot of work on my fridge.
Works great now.
Got the job done professionally and efficiently!
Excellent service! Technician worked me in his schedule the same day I called. The lady that answered was really nice and helpful. The guy called to let me know he was on his way. When he arrived he started working and had my dryer fixed I guess within 30 mins. He did a Great job! I was referred to this company through my Lowes service plan I purchased. However...I would now use them even if I didn't have a warranty or service plan.
The appliance specialist was very professional and explained everything he was doing. I would definitely use Mike's shop again.
Whenever they made an appointment, they always showed up on time and actually called a little bit before coming to let you know they were on their way. They did install a part that did not fix the problem, but they put my part back in and did not charge for the part. Overall, we were happy with the service and work performed.
Jason / Sabiene Baker
Easy communication, prompt service and a quick fix!
The Technician who visited my home was polite professional and took the time to explain in detail the issue with my refrigerator.
Service techs were great! And kept place clean and very knowledgeable about what needed done.
Great service, arrive on time
I purchased an extended warranty from Lowe's when I purchased my Washer & Dryer about 3 yrs ago when I was stationed in Little Rock, Arkansas. We moved to San Antonio just over 2 yrs ago. We had an issue with our washer, so I contacted the …
Identifying the problem was very quick, and making a temporary fix was very fast and efficient. Also, the follow up to our problem and estimate for a more permanent fix was timely and very helpful.
Fast, friendly, efficient, professional, and spot on in diagnosing. Thank you for helping.
Jo Ann Henderson firstname.lastname@example.org
Carlos was the rep who came out to repair our Kitchenaide fridge. Fixed the problem...so glad we purchased a warranty from Lowe's. Highly recommend anyone to purchase a warranty on a new fridge or for any big appliance.
Fast and friendly service.
Called ahead of time and arriving on time are very good traits. This was the case in each visit. Much appreciated.
Loved it they fixed it right and fast. Had to wait for the part to come in but it was installed as soon as it came in. Carlos was the tech and he was very professional and did the job quick. I would like to say thank you to all of you.
Carlos is a very nice and knowledgeable young man.Your business was well represented .
fast service and tech was knowledgeable
Our experience with Mike's Appliance went exceptionally well. Carlos our tech. was very professional and courteous.
Service was excellent, Carlos took the time to explain the problem and also what steps would follow.
Mike's Appliance Service came out twice to repair my GE Monogram Refrigerator. I have an extended warranty. Both times, I received excellent customer service from the schedulers to the technicians. I especially want to thank Noah and Carlos…
Carlos was very professional and courteous. He is a keeper.
The efficiency of Mike's Appliance Service was evident from the moment a call was placed to their office by Kitchen Aid warranty department (issue with my refrigerator). Carlos arrived on time and very efficiently identified the problem and…
Nice guy. Arrived on time, and called ahead. Completed the job quickly, and gave advice about how to avoid the problem in the future.
My technician Carlos was great. He knew what was wrong as soon as he saw my refrigerator. He explained what caused the problem and repaired it. Mike's Appliance Service has been very helpful.
Sarah Lee Vinton
Our technician was very polite and professional, and took the time to really listen to us about our problem. He arrived on schedule and was speedy and very helpful.
Your representative, Carlos, was very efficient and solved my problem quickly. I. Would highly recommend you to anyone.
Great service, answered all my questions! Informative!
Jon Kirkland Bonham
Problems with scheduling kept this from being a 5 star rating, the technician was unable to coordinate things between myself and the warranty company-Lowes. The manager, however, manage to earn my respect by making Corrections where …
The serviceman explained clearly the problem he found that caused our refrigerator to stop working. Within a matter of minutes he identified the problem and resolved it. Our thanks go out to Mike's appliance for sending such a highly …
I was glad to have a friendly person to fix my machine.
Mike smith Yo
This is Mike, in response to what Naini is complaining about , the technician , Noah is extremely knowledgeable about LG appliances , as we are trained and Factory certified on every appliance we work on. I am sorry the repair was too …
Mr. Medina was very professional and very knowledgeable of the problem with my refrigerator. Very timely in repairing, did a clean super job!
A Google User
Ray was very friendly and helpful. He took his time and tried to find what the problem was.
Fast job. Job well done. I would recommend.
A Google User
Very professional, well knowledged about the equipment.
A Google User
Jesse was awesome thank you for everything.
Fast and fixed very happy.
A Google User
Ray is great. He's a great technician and very helpful
Excellent service provided. Anthony and Andrew were very prompt and quickly diagnosed the problem and fixed it. Thank you very much outstanding job.
A Google User
The men were very professional and helpful and really knew the stuff. Joe very well done. Thank you very much.
Two year old Bosch had a bad installation, and never drained right. Bosch was not much help, but Mikes Appliance quickly identified the problem as a drain hose extension that was too long. They went under the house and shortened the drain …