Knowledgeable Tech. Parts Department could be better.
In a previous life I sold appliances for the Home Depot here in Kerrville. And there was a period of time when the number of complaints related to Mike’s appliance repair service was extraordinary. I’m pleased to say that that has not been …
Superb service! The technician Andrew was very knowledgable, professional and did an excellent job.
My new dishwasher stopped working and Mike's Appliance Service was one of the two companies Samsung offered for warranty repairs in my area. Did some research and chose them over the other and so glad I did. My technician, Daniel, was on …
Adrian was awesome. He finished the job even though it was almost 8pm. Great service!
Very friendly and fast. We had a microwave installed and when it started acting funny within the first few uses they came back to fix it. Turns out there was a small piece of metal on one of the internal screws. Now works perfectly!
The technician who came to my house is what really made the difference and is actually why I'm writing this positive review. He was knowledgeable and very easy to talk to and helpful. If I use Mikes appliance again I would hope to get him.
Jessie was great. This is the 5th or 6th repair on our ice maker but the first time Mike's Appliance has been out. Hopefully, this will take care of it.
Very good communication from their office of dates of service even though they were coming from 50 miles away. Technician was very polite and knowledgeable.
Starting with the person answering the phone to the service staff, everyone was courteous and explained everything with a great level of detail. We definitely recommend.
Service repair man was neat and friendly. He answered my questions, and then he was on his way to the next job.
Great Service and follow up---Our Samsung Refrigerator purchased from Home Depot with a 5-year warranty had an issue with the IceMaker. Mike's team was prompt and efficient...diagnosed the issue, replaced the icemaker in a reasonable amount…
The technician diagnosed the issue with my dryer, identifired the part needed, and installed it after ordering it. The issue was the motor silenoid. Installing it was quick.
Prompt and quality service
Andrian was very professional and knowledgeable. He did a great job!
Jesse was an awesome technician. He had to order my part but got my washer working temporarily till the part came in. He understood what it was like to not have a working washer. He always called when he was on his way to make sure I was …
I was directed to use not one, but three repair operations by the warranty company for my problematic refrigerator. The first appointment service company never showed – Tylers Appliance Repair; the second appointment service company – South…
Great people, Great Service, Awesome technician. Will definitely use them again.
Excellent and professional service I give Mike's Appliance five stars. The technician Adrian diagnosed the problem and fixed it immediately. He explained and showed me the hose to the water valve sensor which had a hole in it and replaced. …
Very happy with my repairs; associate knew his stuff and fix problem right away!
Mike’s service person was friendly, efficient, and left the house just as it was before arriving. Repair was tested and I used it afterwards.
The repair person was neat on time and listened to my problem. He was was able to clean the dryer and washing machine without moving them. Only lack one star as the sensors are not working correctly on the dryer. Will recall later. …
Very professional technician, committed to make sure that everything went well.
Yes, would highly recommend this company. Andrew was courteous and & fixed the problem for us really fast
Your service was great, and your technician did call me an hour before he came to my house. But, when given the appointment, I was told I had no choice but to accept a 10:00 to 4:00 "window" for service. That's all day! I had to block …
Jessie was an awsome tech. The ladies on the phone were Awesome as well, they fit my repair in even this they were booked. Great service all the way around. My repair was covered under manufactur warr but even when that is gone they will be…
No issues, work was done right. My icemaker is working as it should.
Quick and knowledgeable. Would recommend to use them again.
John came out and worked on our dishwasher. Very well educated man. Appreciated his time and service.
Prompt, professional service that I would highly recommend.
Mike's Appliances repaired my washing machine. Jesse was the technician and he did a great job. He not only fixed the problem but he also showed me some ways to make my washer more efficient. Through no fault of the service, my washer had …
They did a great job. The tech test came out diagnosed the problem and fixed our dryer quickly.
He arrived on time. Was very pleasant. The problem was resolved immediately. Would call for him again when needed.
Jesse G Jr.
After dealing with a different company for 9 months with NO.. results.
It took mike one visit and got it fix in no time at all. I will say Mike's appliance is the company to call. I'm a very happy customer, thanks.
I would definitely recommend them. They came out to look at the issue, gave us information on the problem and there was no pressure to purchase. I greatly appreciated the customer service the technician had.
Excellent Service. Tech was on time and very good. He knew exactly what was the problem.
Excellent work. Arrived as scheduled. Very pleased with work.
Mike's Appliance Serviceman was very informative and prompt- I was very impress with the service they provided. Thank you Mike's my Magtag washer is running like new!
The technician showed up on time as promised and got the job done. If I ever need help again, I'll call Mike's.
We are every happy with the service we received. Thank you Carlos (Tech) great job!!!
Outstanding service from this appliance company. I am very pleased with the work did on my range.
Initial arrival time was spot on, but the estimated arrival repair time should be minimized so as not to be held hostage at home all day. Other than that, I will use their services again.
Carlos is a very experienced Service Technician! He quickly diagnosed and fixed the problem on our Dryer and Dish Washer. Because of his expertise, he made the repairs look easy. Thanks and job well done!
Excellent service received on dryer repair!
Today I contacted Mike's Appliance to fix my washing machine. It has been broken for some time now. When I called Loretta she was very helpful and understanding on the telephone. She took the time to hear me out and let me explain what the …
The service person came and gave me pointers that the manual did not offer, to make the dishwasher perform properly. My dishes are certainly a lot cleaner. Great knowledge on applicances.
Tech was extremely knowledgeable , polite and courteous . I would recommend Mikes , asking fir this tech . Thank you.
Technician was friendly & showed up when he stated he would. I was happy with service
David and Judy Semrad
Your team replaced the shift assembly (transmission), but then the lid switch went out within a couple of days. Jesse was a knowledgeable service representative and worked hard to get my clothes washing machine working, and purring like a …
Service call was a little slow, but the performance and workmanship was worth the wait.
Best in San Antonio
Our ice maker stopped working and was leaking water down the door. Mike's technician came two days later, diagnosed the problem, and ordered the parts needed. The part came in on a Friday but the technician was already booked for the day…
Great job , I explained to the tech what was wrong with the refrigerator and he went straight to the problem and fixed it. No problem since. I would recommend him to my friends and family.
Mike's Appliance Company did an excellent job repairing my ice maker. They were honest, friendly and professional. I will recommend them
to my friends & neighbors.
The repairman was quick and efficient!
Your representative was the utmost professional. He was meticulous in completing his work and was very conscientious in cleaning up any clutter as he worked. Very courteous and patiently answered all of our questions. Highly recommend.
Our service tech was prompt he provided us Fast friendly, knowledgeable service.
Service went well. Glad it is fixed!
Great service. Friendly and professional.
Great company. Called in about an issue with a washing machine. Before scheduling, Mike suggested I try something first to fix the problem. It worked! Saved me $$$!!!!
Mike's appliance service is now in my phone book to use. They will be …
Thanks to your tech Rene he is asset to your company. It was no problem at your end for part it just took longer than expected .
Service was excellent! Will recommend.
Very quick and thorough... got right to it and they accommodated me on a Saturday so that was pretty awesome.. would definitely recommend
Super friendly, very polite (both on the phone and the actual technician). He knew what he was doing and finished in 15 minutes.
We are customers of Mike's Appliance thru a Home Depot service policy on our LG refrigerator that quit running recently. Our experience with Mike's has been very good, as has the coordination between Mike's and the HD office. Mike's …
Very prompt, professional and courteous service. I would not hesitate to recommend them.
Courteous service, called before coming out on service call. Gave good information about the current problem.
Prompt , thorough and professional service
On time and scheduled quickly.
Anthony was very knowledgeable & prompt. Problem solved.
Technician very knowledgeable of product.
Quick convenient repair through Lowe's warranty service
Want to say thank you to mikes Appliance and gene for fixing my washer knob he was polite and was efficient with his work. Review by nicole brownlow aka garcia
Excellent service and on time. They call ahead of their scheduled visit and don't let the youth of the service man fool you as they are excellent.
Nice repairman, did a lot of work on my fridge.
Works great now.
Got the job done professionally and efficiently!
Excellent service! Technician worked me in his schedule the same day I called. The lady that answered was really nice and helpful. The guy called to let me know he was on his way. When he arrived he started working and had my dryer fixed I …
The appliance specialist was very professional and explained everything he was doing. I would definitely use Mike's shop again.
Whenever they made an appointment, they always showed up on time and actually called a little bit before coming to let you know they were on their way. They did install a part that did not fix the problem, but they put my part back in and …
Easy communication, prompt service and a quick fix!
The Technician who visited my home was polite professional and took the time to explain in detail the issue with my refrigerator.
Service techs were great! And kept place clean and very knowledgeable about what needed done.
Great service, arrive on time
I purchased an extended warranty from Lowe's when I purchased my Washer & Dryer about 3 yrs ago when I was stationed in Little Rock, Arkansas. We moved to San Antonio just over 2 yrs ago. We had an issue with our washer, so I contacted the …
Identifying the problem was very quick, and making a temporary fix was very fast and efficient. Also, the follow up to our problem and estimate for a more permanent fix was timely and very helpful.
Fast, friendly, efficient, professional, and spot on in diagnosing. Thank you for helping.
Jo Ann Henderson firstname.lastname@example.org
Carlos was the rep who came out to repair our Kitchenaide fridge. Fixed the problem...so glad we purchased a warranty from Lowe's. Highly recommend anyone to purchase a warranty on a new fridge or for any big appliance.
Fast and friendly service.
Called ahead of time and arriving on time are very good traits. This was the case in each visit. Much appreciated.
Loved it they fixed it right and fast. Had to wait for the part to come in but it was installed as soon as it came in. Carlos was the tech and he was very professional and did the job quick. I would like to say thank you to all of you.
Carlos is a very nice and knowledgeable young man.Your business was well represented .
fast service and tech was knowledgeable
Our experience with Mike's Appliance went exceptionally well. Carlos our tech. was very professional and courteous.
Service was excellent, Carlos took the time to explain the problem and also what steps would follow.
Mike's Appliance Service came out twice to repair my GE Monogram Refrigerator. I have an extended warranty. Both times, I received excellent customer service from the schedulers to the technicians. I especially want to thank Noah and Carlos…